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F.A.Q

1.What are your turn-around times?

Well, turn-around time depends on the volume of picture and the complexity level. However, we deliver most jobs in 1-24 hours. You can expect to get delivered up to 500 image (medium complexity) within 24 hours. If you send for example 50 image, you can expect them to be back in 6 to 12 hours. If it is 5, 10 or 20 photo, we may deliver within an hour or two.

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2.How do I place an order?

Click here to learn how to place an order or request a quote.

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3.How do I send if I have thousands of images?

You can copy all your images into a hard drive or DVDs and send to our production office directly. Contact us to discuss more about this if you need.

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4.Will you put a white background into my images if I need?

Yes, and at no extra cost. Simply let us know that you want the background to be white. We will then draw clipping path first then make the background white and send you back.

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5.Is your FTP server secure enough?

Yes, absolutely. We create individual FTP account for each client with different email and password. Only you and we get access to your FTP account.

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6.Are my images secured with you?

Yes, absolutely. All our personnel are signed on a non-disclosure bond. Your images won't be out of office in any situation. Our equipments are also protected by firewall for both inbound and outbound security and we have the latest anti-virus protection in all computers.

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7.Will you use my images for commercial purposes?

Absolutely not in any situation.

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8.What format will the completed files be?

It depends on your requirement. We provide any kind of format you ask. If you need clipping path only then JPG with clipping path is fine. But if you send us TIFF or any other format, we return you the same format unless you ask us to change. If you need masking service, we may send you PNG file with transparent background or PSD file with a layer mask or a second layer with transparent background. If you have any special requirement, simply let us know and we will be more than happy to help.


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9.What file type can I send you?

We accept any type of file. It could be JPG, TIFF, PSD or EPS. However, to save your uploading time as well as ours, we recommend that you send JPG file if it is ok with your end requirement, but of course this is entirely up to you.


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10.Can I get a quote for my images?CanI get a quote for my images?CanI get a quote for my images?

Yes absolutely! Use the "Request a Quotation" form to send your images and instruction. We will get back to you within an hour with your quotation.

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11.What is the maximum file size I can upload?

We use the server with unlimited disc space and your account or FTP is set to unlimited as well. So you can upload any amount of file/ file size you want . However, if you use our online up-loader to send your images, you can still upload any amount of files.

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12.Can I apply for test work?

Yes you can. If you have many images to process, and before you confirm the order you want to check the quality by having one or two image done, please let us know. However, there are some sample image available into our website for you, which you might want to check out. Also don't forget that we offer risk free services- have your job done first, check the quality, then you pay.

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13.What are your working hours?

Our offshore production office works 24/7 and 365 days a year.

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14.Do you have any minimum order requirement?

No, you can send any quantity of image. No matter if it is only 10, 5, 2 or even 1 images. We always appreciate your business and try to provide as best and flexible service as possible.

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15.How do I send and receive my images?

Click here to learn how to send and receive images.


16. What happens if I am not happy with any completed image(s)? What happens if I am not happy with any completed image(s)? What happens if I am not happy with any completed image(s)?

At Clipping Path Specialist, your images are handled with highly qualified DTP professionals and we do not expect this to happen. However, in the unfortunate event, just send us an email describing the problem and your requirement. We will redo that image(s) for you with high level of priority at no extra cost.


17.Can I pay weekly or monthly?

Yes, you can. Those of our customers who need our service regularly, are welcome to pay weekly or even monthly. Every time you place order, we add a new item to the invoice with all the details (date, batch number, quantity, job description and price). So that you know exactly how many image we processed and all the relevant information before you pay.


18. How do you accept payment? How do you accept payment?

We accept payment via Paypal. You can pay with your Paypal account, MasterCard, Maestro, Visa, Visa Electron, American Express, Solo or Direct Debit. You can also transfer money to our UK bank account. For UK customers a cheque maybe sent to our UK office.


19.How do I pay for your service?

Once you accept our quotation, we create an invoice and send you by email. The invoice contains all the details including a payment link where it says "Click here to pay this invoice". You click on that link and are redirected to Paypal website where you pay with your paypal account or credit/ debit card. You can also log in to your account at any time where in the invoice section you will be able to see all of your due and paid invoices, you can also pay from there if you have any due one.


20.How do you guarantee 100% accuracy in your work?

All of the DTP professionals we consist are highly skilled with several years of experience in the field and we check all images for three times before delivery. First of all, we have got team leaders who look after the DTP professionals on how they are working, whether or not they are in the right path. Upon completion, we have quality controller who check all images one by one and finally goes to DTP in-charge who check for the final time before uploading to the customer.

21.How do you guarantee low cost services?

We take the maximum advantage of low labor cost region Dhaka, Bangladesh where we consist a group of highly skilled DTP professionals who are very fast in the services we render while still maintaining the top quality output.

22.What are your payment terms?

We don't ask you to pay first. You pay only when you receive the completed images and are happy with the quality.



23.Can I apply for trial work?

Yes you can! If you have many images to process, and before you confirm the order you want to check the quality by having one or two image done, please let us know. However, there are some sample images already available here that you can download and check the quality. Also don\'t forget that we offer risk free services- have your job done first, check the quality, then you pay.



24.Is my FTP account safe and secure?

Yes, you can rest assured. We create individual FTP accounts for every single customer with unique username and password.

25.Are my images safe with CPI?

100% yes. All our personnel have signed a non-disclosure agreement where they commit themselves to not taking any images out of the workplace or use it for any other purposes than for the job you require. Our entire equipment is also protected by firewall for inbound and outbound security and we use the latest antivirus protection in every computer.

26.Will my images be used for commercial purposes?

Absolutely not. We guarantee that all your images will be destroyed after completion of work and we will not use, sell or share any of them with third parties without consent.


27.What format will the final images be?

It depends on your requirements. We can provide almost any kind of format: if you just need clipping path then we will use JPG but if you need masking then we will send them in PNG, PSD or TIFF. Have something in mind already? You can always let us know which format you prefer.


28.What type of files do you accept?

Feel free to send us any file, whether it is JPG, TIFF, PSD or EPS. However, we recommend JPG files to save time if your final requirement is ok with this format. Please feel free to send us what is best for you.


29.How can I receive a quotation and within how long?

Visit the qutoe request page. Upload your images, fill in and submit the form. You can expect a reply within ONE HOUR.

30.Is there a maximum size limit?

No, there are no limitations on the file size or amount of pictures you can send us. However bear in mind that our online uploader can’t upload file bigger than 64MB (each file), but you can upload as many smaller files as you need at once. If you have a file bigger than 64MB you will need to use the FTP system.

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31.What are your working times?

Any time, any day; we are here for you 24 hours a day, 7 days a week and 365 days a year. Try us!


32.How long does it take for my job to be finished?

Completion time depends on the complexity and quantity of your project; we will let you know the turnaround time when we receive your order or request for a quotation. Most times you can expect a delivery within 24 hours; however smaller jobs as for 5, 10 or 20 images can be delivered in up to 6 or 12 hours. We understand sometimes the work is urgent and we want to support as much as we can in these cases. Just let us know and we will give you priority.


33.Is there a minimum order requirement?

There are no minimums or maximums with Clipping Path India. Send your images, no matter the size, and you will get the same great results, because small businesses are as important as big ones.


34.How do I send and receive my images?

As always we have tried to make it really easy for you. Our developers have arranged a few options to upload and download your images. Click here to learn the options.


35.What happens if I’m not happy with a completed image?

Thanks to Outsource Expert’s highly skilled DTP professionals, our customers rarely find any problem with their images. If this happens, don’t worry, just write us an email and we will review it straightaway and do our best to correct it in record time. Of course this will not incur in ANY extra costs for you.


36.Can I set up a weekly or monthly payment?

Yes. We have many clients who send us ongoing work throughout the year. If this is your case you can set up a weekly or monthly payment system. Every time you send us an order, we will add it to your one invoice with all the details including date, batch number, quantity, type of service required and price. Before you pay every week/month you will be able to check if everything is ok and then make a payment.


37.How can you guarantee your work?

All our in house DTP professionals are highly trained in the kind of work they will be doing for you. With several years of experience and customer care, CPI’s professionals guarantee the excellent quality of their job. We check all work up to three times before sending it to you and we do everything we can to build a long term trusting relationship with you, our valuable client.


38.How can you provide such low prices?

We are based in a low labour cost region, where our group of in house skilled DTP professionals work to perfection. The accuracy and time efficiency of their work allows us to serve more clients better and with more competitive prices.


39.How do I pay Clipping Path India?

First you will receive your completed work and you will be able to revise it. Once you are happy with it, we will send you the invoice with all the details you need to pay, including a link.

You can also login to your account to see/view/print your invoices and make payments.

You can set up a monthly payment scheme for ongoing work.


40.How do I place an order?

Sign up for a free account if you are new, it only takes 2\r\nminutes.

Login to your account using your username and password.

Upload your images and submit the Order form.

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Need more help? Learn more about placing an order


41.Need more help?

Learn more about placing an order


 

Move the pointer left or right to see the befor and after view of the image

"A clipping path (or "deep etch"[1]) is a closed vector path, or shape, used to cut out a 2D image in image editing software. Anything inside the path will be included after the clipping path is applied; anything outside the path will be omitted from the output. "

From: Wikipedia TheSaaDo

Move the pointer left or right to see the befor and after view of the image

"A compound path results from the combination of multiple paths (inclusive and exclusive) and the Boolean operations that ultimately determine what the combined path contains."

From: Wikipedia TheSaaDo